On Unico, customers may request a replacement if they receive the wrong product, a damaged item, or a product that does not match its description. Only items that are unused, in their original packaging, and in the same condition as received are eligible for replacement. Personalized or perishable items, such as food, drinks, or custom-made products, cannot be replaced unless they arrive damaged or incorrect.
Customers must request a replacement within 48 hours of receiving the order or within 7 days for defective items. Requests should be made through the Customer Support Team, providing proof of purchase and clear images of the item in question. Once the request is reviewed and approved, Unico will guide the customer through the replacement process. Depending on the situation, this may involve shipping a new item or arranging a local replacement.
Replacements are typically processed within 5 business days after the returned item has been received and inspected by the seller or Unico’s team. The exact timeline may vary due to shipping, item availability, or other logistical factors. Customers will be notified by email once their replacement request has been approved and the process is underway.
Sellers are encouraged to cooperate promptly with replacement requests and ensure items are inspected carefully to help maintain account health and provide a smooth experience for buyers.
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