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A product replacement policy is a formal statement that outlines the terms and conditions under which customers can request a replacement for a purchased product. It explains the circumstances in which replacements are accepted, the time frame for submitting a request, and the process customers must follow, such as providing proof of purchase. The policy also specifies how replacements will be handled, whether through shipping a new item or arranging a local pickup, and may include details about items that are non-replaceable, such as customized or perishable products.
Customers may request a replacement for items purchased through Unico if they receive the wrong product, a damaged, or if the product does not match its description on the platform. Only products that are unused, in their original packaging, and in the same condition as received are eligible for replacement. Personalized or perishable items, such as food, drinks, and custom-made products, cannot be replaced unless they arrive damaged or incorrect. Customers must request a replacement within 48 hours of receiving the order and within 7 days for a defective item by contacting the Customer Support Team and providing proof of purchase and clear images of the item in question. Once the request is reviewed and approved, Unico will guide the customer through the replacement process, which may involve shipping the new item or arranging a local replacement, depending on the situation.
Replacements on Unico are typically processed up to 5 business days after the returned item has been received and inspected by the seller or Unico’s team. The exact time may vary depending on shipping, availability of the replacement item, or other logistical factors. Customers will be notified by email once their replacement request has been approved and the process is underway.
Replacements on Unico are arranged either through campus delivery. All replacements are handled securely to ensure that customers receive the correct item in good condition, and customers will be informed once the replacement has been ready for collection.